Shipping policy

AUSTRALIA – DOMESTIC SHIPPING

We offer Australia-wide delivery of goods via a multi-carrier shipping service. Using a multi-carrier service allows us to find the fastest and cheapest delivery for each order. We do not offer international shipping at this stage.

 

DELIVERY TIMES

Dispatch time for all orders is 1-2 business days from the date of order placement.

Once the order is dispatched from our Adelaide warehouse, delivery will take:

• 1-3 business days for metro areas using STANDARD
• 1-2 days for metro using EXPRESS
• 2-7 business days for regional areas
• 2-9 business days for interstate delivery

Please note we do not offer same-day delivery.

 

COST CALCULATION

The delivery cost is calculated on the total weight of your cart and the delivery destination. Delivery cost will be displayed at the checkout.

 

PARCEL TRACKING

You will receive an email with shipping information and tracking number once your order has been dispatched. Please note, you may receive this communication in the junk folder of your email platform. You may also check the status of your order by viewing its progress in your account under the “orders” section. If you have any further issues, please email us at hello@koli.com.au

 

SIGNATURE REQUIRED

To ensure the security of your order a signature is required when a delivery is made. We do not offer an option to leave your delivery unsigned or unattended.