Cancellation policy

 

We do not offer refunds for any pre-order purchases (full or partial payment).

Please note the ETAs appearing on any items available for pre-order are rough estimated dates, JMJ Distribution TA Koli Clothing takes no responsibility if the stock is delivered earlier and later than the ETA showing.

In the case of ordering pre-order items as well as stock on hand items; please make sure to place two separate orders if you do not wish to wait for the SOH items to be sent with your pre-order items. If you order pre-order and SOH items in the one order it will all be dispatched together.

Pre-orders can be paid for in full or by making a set % partial payment - most likely 10-12%. If you choose to make a partial payment, the remaining pre-order partial payment % will be automatically charged on a date set specified on the product page and/or in your confirmation order email. THIS DATE MAY BE SUBJECT TO CHANGE based on when the pre-order stock arrives:

• Earlier if the stock arrived ahead of schedule as a way of ensuring you have access to the products as soon as possible.  
• Later if there is a delivery delay from the supplier which is outside of our control.

Shipping for pre-orders will be charged at the following rates:

• Express 0-5kg = $40.00
• Standard 0-5kg = $30.00
• Express 5.01-10kg = $40.00
• Standard 5.01-10kg = $35.00
• Standard 10.01-20kg = $45.00

Any pre-orders when partial payment is made will be charged the full shipping amount with this initial transaction.